Privacy Policy

INTRODUCTION

Chees Services LLC dba Drop Vault (“Drop Vault,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use the Drop Vault Platform (the “Platform”) through Drop Vault’s website at www.dropxvault.com
(the “Website”) or Drop Vault’s mobile application (the “App”). Drop Vault is in the business of offering streetwear including clothing and accessories such as sweatpants, sweatsuits, t-shirts, crewnecks, hoodies, hats, and socks.

Drop Vault is committed to protecting the privacy of its Users whose information is collected and stored while using Drop Vault’s Platform through our Website or App. This Privacy Policy applies to our Website, Platform and all applications offered for sale to the public.

The capitalized terms have the same meaning as defined in our Legal Policy or Terms & Conditions, unless otherwise stated here.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat it. By accessing or using our Website, App, or Platform, you agree to accept all the terms outlined in this Privacy Policy and acknowledge and agree with the practices described herein. If you do not agree, please do not use our services.

If you have any questions regarding this Privacy Policy, email us at info@thedropvault.com.

We do not sell or trade your personal information. We do not share your personal information with third parties except for subprocessors required to help provide our services.

What Information Do We Collect?

We may collect personally identifiable information (“PII”) such as your name, email, phone number, and other personal details when you use our Website, App, or Platform.

We may also collect:

  • Geolocation and device information
  • Internet connection details and equipment info
  • IP address and usage data
  • Browser and tracking data (cookies, pixels, etc.)

We do not store or collect financial data directly (e.g. credit card info), as we use a secure third-party payment provider.

How do we collect information?

We collect personal information through:

  • Account registration
  • Emails and texts
  • App downloads
  • Interactions with ads and third-party platforms
  • Newsletter signups
  • Surveys, order forms, search queries
  • User-generated content on the platform

We also automatically collect data like IP addresses, cookie data, usage tracking, etc.

How do we use your Information?

Your data helps us:

  • Operate the Drop Vault website and app
  • Authenticate users and secure the platform
  • Fulfill orders, returns, and delivery tracking
  • Analyze performance and improve services
  • Provide customer support
  • Personalize marketing (email and SMS)
  • Develop future products
  • Fulfill legal obligations

We may send emails for order confirmations, newsletters, or promotions in accordance with CAN-SPAM regulations.

Cookie Policy

Cookies help us:

  • Remember cart items and preferences
  • Serve ads and track analytics
  • Improve overall website experience

You can disable cookies in your browser, but some parts of the site may not function properly.

How do we protect your information?

We implement strict technical, administrative, and physical safeguards to secure your data. While we strive to protect your information, transmission over the internet is never 100% secure and is done at your own risk.

Disclosure of Information

We only share your information with trusted service providers and subprocessors under confidentiality obligations. We may disclose personal data if required to:

  • Comply with legal requests or court orders
  • Protect our rights, safety, or users
  • Prevent fraud or abuse
  • We do not sell your data or provide non-personal info for marketing purposes.

Users choices and rights

You can manage cookie settings, opt-out of marketing emails, or request that we delete your personal data by contacting info@thedropvault.com

Coppa Compliance (For Children under 13 users only)

Our platform is not intended for users under 13. If you're under 13, do not use our services. We comply with all COPPA rules and do not knowingly collect information from minors.

Can-Spam Compliance

We comply with the CAN-SPAM Act:

  • Honest subject lines
  • Unsubscribe options
  • Business transparency
  • You may unsubscribe from marketing emails at any time by following the links in our emails or contacting us.

Modifications

We will notify you of Privacy Policy updates via email and post updates on the website.

Contact Us

Questions? Email: info@thedropvault.com